Shipping policy

At Esmerelles, we want your order to reach you as quickly and smoothly as possible.

UK Shipping

• Standard Delivery (3–5 working days): £5.00 per order

International Shipping

• We currently ship to the UK.

• Delivery times and costs will vary by destination and will be calculated at checkout.

• Please note that international customers are responsible for any customs duties, taxes, or import fees.

Custom & Personalised Orders
Some of our items are custom made or embroidered. In these cases, delivery times may vary. Details will be provided on the individual product page before checkout.

Delays
While we do our best to ensure timely delivery, occasional delays may occur due to postal service issues or customs processing (for international orders).

Missing or Damaged Orders
If your order hasn’t arrived within the expected timeframe, or if your items arrive damaged, please contact us at terribraiden@outlook.com with your order number, and we’ll be happy to resolve the issue.